A Review of Service Public CI
Service Public CI is an Android application developed by Novate Digital under the Social & Communication category. It offers an array of services to citizens including submitting a request, tracking and communicating with the administration, expressing the level of satisfaction after the treatment, reopening a complaint, statistics, and frequently asked questions.
To submit a request, the citizen needs to identify the concerned organization and enter personal information and relevant data about the nature of the request. To track a request, the citizen needs the request number and email address to access the dashboard that allows them to monitor the progress of their complaint. The dashboard also facilitates communication with the relevant administration and attaching additional documents to strengthen the complaint. After the treatment, the citizen can evaluate the response of the administration and express their level of satisfaction. In case of doubt or dissatisfaction, the citizen can reopen the complaint for further processing. The statistics section provides an overview of the indicators and figures related to complaints. The frequently asked questions section has answers to common questions regarding complaints.
Overall, Service Public CI is an efficient and user-friendly application that simplifies the process of submitting and tracking complaints. It is free to use and offers transparency, trust, and responsibility. The application does not store personal information, ensuring the privacy and security of the user.
